Terms & Conditions — Damai Tap

1. Definitions

"We" / "Us" / "Our" refers to Damai Tap, a plumbing service business operating in George Town, Penang, Malaysia.
"You" / "User" refers to any person who accesses this website or contacts us to book a service.
"Service" refers to the residential plumbing services offered by Damai Tap, including tap repair visits, toilet cistern tune-ups, and section repiping.
"Agreement" refers to the agreement formed between you and us when a service visit is confirmed.
"Site" refers to the website at damaitap.live.

2. Acceptance of Terms

By using this Site or submitting a contact form, you confirm that you are at least 18 years of age, are legally capable of entering into a binding agreement, and accept these Terms & Conditions in full. If you do not agree to these terms, please do not use this Site or submit an enquiry.

3. Service Description

Damai Tap provides three residential plumbing services in George Town and surrounding areas of Penang Island, Malaysia:

Drip Tap Service Visit — Inspection and repair of a single dripping tap (RM 235).
Toilet Cistern Tune-Up — Inspection and repair of a slow-filling or running toilet cistern (RM 280).
Whole-Apartment Repipe (Section) — Replacement of a defined section of residential pipework (RM 1,420 for a standard apartment section).

Services are available Monday to Saturday, 8:00 am to 6:00 pm. Availability is subject to scheduling and geographic coverage within Penang Island.

4. Booking and Confirmation

A service visit is not confirmed until we have responded to your enquiry in writing (email) or verbally (by phone) with a confirmed date and time. Submission of the contact form alone does not constitute a confirmed booking. We will respond to enquiries within one working day.

5. Pricing and Payment

All prices are stated in Malaysian Ringgit (MYR / RM) and include standard parts and labour for the described service. Payment is accepted in cash or online transfer on or after completion of the visit.

If a repair requires components beyond those included in the standard service (e.g. a non-standard imported tap fitting), we will inform you of any additional cost before proceeding. You are under no obligation to proceed if you do not accept the adjusted scope.

For section repiping, the quoted price applies to a standard apartment wall section. Larger or multi-room scopes are priced separately and confirmed in writing before work begins.

6. Service Delivery Terms

The technician will arrive within the agreed time window (typically a two-hour window communicated at booking).
You or an authorised adult must be present at the property during the visit.
You must provide clear, safe access to the relevant fixtures and, for repiping, to the wall sections agreed in advance.
We will complete the work within a single visit for standard tap and cistern services. Repiping visits may span up to one full working day.
On completion, the technician will confirm the repair verbally and clean the work area before departure.

7. Scope Changes

If during a visit the technician identifies a fault outside the booked service scope, they will explain the finding and provide an estimate before doing any additional work. You retain the right to decline. No additional work will be carried out without your verbal or written agreement.

8. 14-Day Follow-Up Policy

If the same fault that was the subject of a completed service visit recurs within 14 days of that visit, contact us at [email protected] or by phone. We will assess whether the recurrence is related to our work and determine an appropriate next step. This policy does not cover new or unrelated faults arising after the visit.

9. Cancellation and Rescheduling

You may cancel or reschedule a confirmed visit by contacting us at least 24 hours before the agreed appointment time at no charge. Cancellations made with less than 24 hours' notice may, at our discretion, result in a RM 50 administrative fee to cover scheduling costs. We reserve the right to reschedule in the event of technician unavailability due to sickness or emergency, with reasonable notice to you.

10. User Responsibilities

Provide accurate and complete information when submitting an enquiry.
Ensure the property is accessible and that all persons in the property are aware of the scheduled visit.
Do not misrepresent the nature or scope of the plumbing fault prior to booking.
Treat technicians with respect during the visit.

11. Intellectual Property

All content on this Site — including text, images, layout, and design — is the property of Damai Tap or its licensors. You may not reproduce, copy, or distribute any part of this Site without our prior written permission. Photographs sourced from Lorem Picsum are used under their respective licences.

12. Disclaimers

We carry out work to a professional standard using appropriate materials. However, we do not provide a warranty against future failure of plumbing components or pipework not directly addressed in the agreed service scope. Pre-existing deterioration, water quality issues, or structural factors beyond our control may affect outcomes and are not covered by this agreement.

This Site and its content are provided for informational purposes. Nothing on this Site constitutes professional engineering advice applicable to your specific property without a physical inspection.

13. Limitation of Liability

To the extent permitted by Malaysian law, Damai Tap's total liability to you for any claim arising from a service visit shall not exceed the amount paid for that specific visit. We shall not be liable for indirect, consequential, or incidental loss, including loss of income, business disruption, or property damage caused by pre-existing conditions unrelated to our work. We do hold public liability insurance for property damage caused directly by our work during a visit.

14. Indemnification

You agree to indemnify and hold Damai Tap harmless from any claim, loss, or damage arising from your provision of inaccurate information, your failure to provide safe access, or any breach of these Terms & Conditions.

15. Termination

Either party may withdraw from a confirmed service visit, subject to the cancellation terms in Section 9. We reserve the right to refuse or discontinue service to any user who has provided false information, behaved inappropriately towards our team, or failed to pay for a prior completed service.

16. Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the matter informally by contacting us at [email protected]. If informal resolution is not possible within 30 days, the matter shall be referred to mediation under the Mediation Act 2012 (Malaysia). These Terms are governed by the laws of Malaysia, and any unresolved disputes shall be subject to the jurisdiction of the courts in Penang.

17. General Provisions

Entire Agreement: These Terms, together with any confirmed booking communication, constitute the full agreement between you and us in relation to a service visit.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force.
Waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it subsequently.
Assignment: You may not assign your rights under these Terms without our written consent.

18. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on this page with a revised "Last Updated" date. Continued use of this Site or submission of an enquiry after changes are published constitutes your acceptance of the updated Terms.

19. Contact

Damai Tap
27, Jalan Burmah, 10350 George Town, Penang, Malaysia
Email: [email protected]
Phone: +60 4-845 6273